Hear your guest before check-out.
A QR code in every room. If the A/C isn't cooling or there's no hot water, the front desk and maintenance know within minutes, while you can still fix it.
- No app for guests
- Alerts on staff phones
- Ready in a day
The unhappy guest rarely walks down to the front desk.
They put up with it, leave, and write about it online. You find out when there's nothing left to do.
The problem is in the room
A/C, hot water, Wi-Fi, noise. Calling the front desk means waiting on hold or heading downstairs.
The message gets lost between shifts
The front desk takes a note, maintenance never hears it, and the next shift doesn't know what's pending.
The review arrives before the complaint
You hear about it on Google or Tripadvisor, after the guest has left and the rating is already public.
With Buzón+, the guest scans the QR in their room and your team gets an alert with what happened and where, while they're still staying with you.
Three steps, nothing to install
The same portal restaurants and bars already use, with a hotel's own concepts.
Scan
With their phone camera, from the card in the room. No app, no sign-up.
Rate or report
Rate their stay, report an issue, or leave a complaint or suggestion — even anonymously.
Your team responds
An alert rings on staff phones: “Room 204 · No hot water”.
What the front desk sees: everything pending, at a glance
Every report arrives with the room, the reason and the time. Whoever handles it updates the status and records what was done.
Sample view with demo data. The panel includes sound alerts, filters by date, status and area, and Excel export.
A hotel's own areas and reasons
Your hotel starts with its own catalog, which you then tailor to your operation.
- Room
- Air conditioning, TV or Wi-Fi, no hot water, lights or outlets, noise.
- Housekeeping
- Dirty room, towels or linens, missing amenities.
- Front desk
- Check-in or check-out, incorrect charge, poor service.
- Restaurant and room service
- Delays, wrong order, food quality.
- Facilities
- Pool, elevator, parking, gym.
- Security
- Key or card, lost items.
Guests also rate six aspects of their stay: cleanliness, room comfort, staff service, facilities, Wi-Fi and value for money.
Every department sees exactly what's theirs
Front desk, maintenance and housekeeping
- Alerts on their phone with what happened and in which room.
- Status of every report and what was done to resolve it.
- Nobody depends on the previous shift's notebook.
General manager
- Today's rating, reports and response time on one screen.
- What's reported most: what fails most often.
- Excel whenever you need it.
Owner or hotel group
- Several hotels under the same owner.
- Comparison across hotels with the Branch Comparison add-on.
- For groups of 10 or more: corporate dashboard, regions and internal chat.
Advisor
An AI-written analysis of your hotel's statistics: daily, bi-weekly and monthly summaries, with what to tackle first.
Google and Tripadvisor reviews
Guests who had a great stay get a prominent invitation to review you. Those who had a problem can tell you first. Nobody is blocked from leaving a public review.
Welcome kit
A live-response protocol, a first-7-days checklist and a 1-minute staff guide, ready to print with your hotel's name.
A rate tailored to your hotel
Tell us how many hotels you operate and we'll send you a clear quote before you start.
- Ratings, reports with photos, complaints and suggestions.
- Staff app with alerts, QR cards and Excel.
- Advisor with artificial intelligence.
What hotels ask us
Do my guests need to download an app?
No. They scan the QR with their phone camera and your hotel's page opens, with your logo and colors. Your team opens the panel (it can be installed as an app) to receive alerts.
How long does setup take?
One day. We set up your hotel with lodging concepts, you upload your logo and print the QR cards, one per room.
What happens to a report if the guest has already left?
It is kept with the room, the date, the status and what was done to resolve it. You see it in the panel and in Excel, so you can spot recurring issues.
Can I prevent bad Google or Tripadvisor reviews?
Nobody can, and we don't promise it. What we give you is a place to hear the guest and fix things while they're still at the hotel. Both sites require that the invitation to review is never hidden, and we never hide it.
What if I have international guests?
Today the page guests see is in Spanish. If you host many international guests, write to us so we can take it into account.
Is there a required contract?
No. You pay month to month and cancel anytime; service continues until the paid month ends. It includes a free 15-day trial.
Who owns the data?
Yours. Everything is encrypted in transit, each hotel sees only its own data, and you can export to Excel anytime. We don't sell data or show ads.
See what your guest sees
Open the demo on your phone, as if you were in room 204.