Service platform for businesses and chains
Intelligent manager for complaints, reports, issues, and ratings.
Detect and resolve problems while the customer is still in your business. Without asking for a single report.
- Ratings
- Issue reports
- Complaints & suggestions
- Instant alerts
- AI Advisor
What your customers don't tell you costs you.
And while you don't know, it keeps happening.
They leave upset and don't come back
They don't make a scene. They simply don't come back, and you never knew why.
You find out through a review
The first time you read it is online, when everyone else already has.
Every branch tells its own version
You depend on what each manager reports. And nobody reports what goes wrong.
Buzón+ doesn't control what a customer posts. What it does is give you the opportunity to detect and resolve problems while the customer is still in your business.
Three steps, nothing to install
A QR code at each table, room, or area. Everything else happens automatically.
Scan
With their phone camera. No app, no sign-up.
Rate
Rate their visit, report an issue, or leave a complaint or suggestion — even anonymously.
Your team responds
An alert rings on their phone with what happened and where: “Table 12 · Restrooms out of paper”.
A Buzón+ for every industry
The same idea, a QR where the customer is, adapted to how each business works.
Restaurants & bars
A QR per table: visit ratings, issues and complaints while the customer is still seated.
Try the demo →Hotels
A QR per room and area: maintenance, housekeeping and front desk informed before check-out.
See Hotels →Retail
A QR per store area or aisle, with a staff app and a manager dashboard.
See Retail →Bus
A QR per seat, waiting room and ticket office, and it works even without signal on the road.
See Bus →Airlines
Counters, gates, lounges and baggage claim: passengers speak up before takeoff.
See Airlines →Equipment service
A QR on every piece of equipment to report faults and track service until resolved.
See Equipment service →Also coffee shops, car dealerships, barbershops and salons, chains and franchises.
New: QR cleaning logs → · Home: your house QR for deliveries → · Rentals: your tenants' payments and reports →
Everyone sees exactly what they need
From the general manager to the waiter, on the same platform.
Your entire chain on one screen
No meetings, no Excel reports, no waiting for someone to tell you. The QR codes at each store's areas feed your dashboard automatically.
- Ratings, reports, and response time across all your locations combined.
- By region and by location, from worst to best.
- Every aspect (cleanliness, service, wait time…) compared across all your stores.
- An internal chat with each location and region, with photos: ask for an explanation without leaving Buzón+.
Your region, and which location to visit first
You see only the locations assigned to you, with the same figures as the director. You know which one to visit today and what to check when you arrive.
- Your locations compared against your region's average.
- Unattended reports and how long each location takes to resolve them.
- Each location's detail: their latest reports, complaints, and ratings.
Fix it before the bad review
The report arrives on the attendant's phone with the exact table or room. Your team marks it in progress and resolved, and it records who did it and how long it took.
- Sound alerts on the phone or the front desk computer.
- Sequential folio numbers: if one is missing, a record is missing.
- Customers who rated 4 or 5 stars get invited to leave their review on Google or Tripadvisor.
Your entire chain, day by day
Ratings, reports, and complaints from all your locations, day by day. If complaints go up, you see it that same day. Hover or tap a day.
Actividad por día
CalificacionesReportesQuejas y sugerencias
Live data from our demo chain: 4 locations, last 30 days.
Which location is failing at cleanliness? You already know.
Every aspect across all your locations from worst to best and how far they deviate from the average.
Data from our demo chain.
AI-powered Advisor
Every night, your Advisor tells you what happened and what to do tomorrow
Your Advisor reads the day's ratings, reports, and complaints, finds patterns, and writes concrete recommendations. No charts to review.
- Predicts before it happens: “paper runs out between 8 and 10 pm: restock before the shift”.
- Detects what's declining: what aspect is getting worse, which area takes longest to respond, which location gets the most complaints.
- Daily, bi-weekly, and monthly summaries, at the time you choose. For chains, also compares your locations.
Your Advisor · daily summary
Summary: 23 ratings with a 4.4 average, better than yesterday (4.2). 6 reports and 1 complaint.
Attention:
- Restrooms – no paper or soap: 4 reports this week, all between 8 and 10 pm. Check and restock before the afternoon shift.
- Terrace: reports take 38 min to resolve vs. 12 min inside. Assign a dedicated person at night.
Going well: “Service” went from 4.1 to 4.5: what you changed is working.
Tomorrow's recommendation: have the restroom restock kit ready by 7 pm.
Illustrative example.What your business gets from day one
Ratings
Overall and by aspect, from worst to best, so you know what to improve first.
Issue reports
With exact area, reason, and location; pending, in progress, resolved.
Complaints & suggestions
Anonymous if the customer prefers; with their phone if they want a reply.
Instant alerts
Installable app with sound for your team, no app store needed.
Advisor
Daily, bi-weekly, and monthly analysis with concrete recommendations for your business.
Chains
Corporate dashboard, location comparison, regions, roles, and internal chat with photos.
A plan for every size
Monthly prices before taxes. 15-day free trial; the setup fee is only charged if you stay.
Esencial
1 sucursal. A single small business: barbershops, casual eateries, cafés.
Setup fee: $500.00 + tax
- Hasta 3 usuarios, 20 ubicaciones con QR, 12 áreas de reporte
- Ratings, reports, complaints, and suggestions
- App with alerts, QR cards, and Excel
- Advisor: monthly summary (daily & bi-weekly with add-on, +20% de la mensualidad)
Pro
1 a 9 sucursales. Hotels, restaurants, bars, car dealerships, and small chains.
Setup fee: $500.00 + tax la primera sucursal y $300.00 + tax cada adicional
- Usuarios sin límite, QR sin límite, 12 áreas de reporte
- Ratings, reports, complaints, and suggestions
- App with alerts, QR cards, and Excel
- Advisor: daily, bi-weekly, and monthly summary
- Add-on Branch Comparison (2+): +20% de la mensualidad per location
Corpo
10 sucursales o más. Chains with a general manager and regional managers.
Setup fee: $500.00 + tax la primera sucursal y $300.00 + tax cada adicional
- Usuarios sin límite, QR sin límite, áreas sin límite
- Ratings, reports, complaints, and suggestions
- App with alerts, QR cards, and Excel
- Advisor: daily, bi-weekly, and monthly summary
- Corporate dashboard, comparison, and hierarchy
- Internal chat between corporate and locations
Multiple locations? Volume discount, per location: 1 sucursal: sin descuento · 2 a 5: 5% · 6 o más: 10%. And a single deposit for all.
Frequently asked questions
Do my customers need to download an app?
No. They scan the QR code with their phone camera and your page opens — with your logo and colors. Your team can install the panel as an app directly from the browser.
How long does setup take?
One day. We set up your business with your industry's categories, you upload your logo and print your QR cards. If you have multiple locations, set up one and copy it to the rest.
Is there a required contract?
No. You pay month to month and cancel anytime; service continues until the end of the paid month.
Do you provide invoices?
Yes, CFDI invoices in your name or business name. If you have multiple locations, choose one invoice per location or a single invoice for all.
Can I prevent bad Google reviews?
No one can, and we don't promise that. What we give you is a place to hear your customer first, resolve issues in time, and know what shouldn't repeat. Your happy customers get invited to review you.
What is the Advisor and what data does it use?
It's an analysis written by an AI (Gemini, by Google) using your business's statistics and your customers' comments to give you concrete recommendations. We send data without customer names, phone numbers, emails, or your business name. It can make mistakes: use it as a guide.
Who owns the data?
Yours. Everything travels encrypted, each business sees only their own data, and you can export it to Excel anytime. We don't sell data or show ads.
Your customers already have something to tell you. Start listening.
We'll show you Buzón+ in action with a demo chain, from the manager's dashboard to the waiter's phone.